New CAT 1278216 Injector Caterpillar Aftermarket for CAT

A Delay Handled the Right Way Honestly, if I were in Miami like my shipment was, I wouldn?t have been in a hurry to ship out either. I was frustrated at first ? delays cost me time on the job ? but Propel Parts stepped up. Deb, Daniel and the team owned the mistake, kept the communication clear, and graciously refunded my shipping costs without making it a hassle. That kind of accountability is rare these days, and I genuinely appreciated how they handled it. Things don?t always go perfectly, but these folks proved they?re more interested in doing right by their customers than just pushing parts out the door. Solid company, solid people. ? Jimmy Spong Hartco Mobile Welding P.S. Incredible quality on the pin as well. I had to do some custom modifying, and let?s just say the case hardening was ? well ? hard. Great Stuff! Thank you.

Have been buying parts from them for years, and they have always delivered, both with parts and customer service.

Great prices prompt courteous customer service and fast shipping.

Great customer service!

Great pricing and fast shipping! I'll admit that I was skeptical of propel parts, but they are an honest site and came through with the order. I was skeptical because I've never ordered heavy machinery parts, and didn't know who to trust. The parts that I ordered showed in stock, but after checking with their vendor, they only had half of the order in stock. I was notified the day after the order, and most of the parts arrived in a few days. There was one part that was not shipped putz but I was able to talk with who I assumed is the owner who rectified the situation and had the part overnighted to me. I will say that communication speed could use a little work, but they will eventually get back with you.

Quick and efficient. Great products and a great team to deal with. We had a small issue with a missing part and the Customer Services Team dealt with it quickly and efficiently and in a way which left me, the customer, feeling entirely satisfied. Would highly recommend.

They are great !

Great customer service Anthony was very professional and on top of what needed to be done to get my order verified and moving forward.

I would give 5 stars but my first time ordering from here and using aftermarket parts. The price is reasonable comparing to original Cat parts and the customer support is great and hoping to do more business with them

Great company to deal with. Answered my questions with detail and shipped me the part in good time! I will be dealing with them more in the future!