Return and Refund

Propel Parts Return Policy

Easy Returns

We offer a 30-day, no-hassle return policy. If you’re not fully satisfied with your purchase, you may return it within 30 days for a refund. Our team works to make the process smooth and straightforward. Full details are outlined below.

At a Glance

• Parts can be returned within 30 days of delivery
• Items must be unused and in original packaging
• Returns are handled quickly and professionally

Return Timeframes

How long do I have to return an item?

• Within 30 days: Returns are accepted with no restocking fee.
• After 30 days: Returns may be accepted and a 15% restocking fee may apply.
• After 60 days: Returns are not accepted.

The 30-day return period begins from the date your order is delivered.

Return Standards

What condition must returned items be in?

• Returned items must be unused, uninstalled, and in original packaging.

Do I need authorization before returning an item?

• Yes. All returns require a Return Authorization Number (RA#) before items are sent back.

Shipping and Refunds

Will I receive a refund for shipping costs?

• Freight charges are not refundable unless a part is determined to have a manufacturing defect.

Who pays for return shipping?

• Return shipping must be prepaid by the customer.
• Customers are responsible for loss or damage during return shipping.
• We recommend insured shipping with proof of delivery.

Order Cancellations

Can I cancel my order?

If your order has not yet been scheduled to ship, it can usually be canceled. If an order is already in the shipping process, we will do our best to stop it, though this may not always be possible. If you are unsure about your order status, our team can check and advise.

Shipping Issues

What should I do if my shipment arrives damaged?

If a package shows visible damage, please refuse delivery. If damage is discovered after acceptance, contact us immediately. Do not return damaged items without guidance.

What if items are missing or delayed?

If any items are missing or delayed, contact us with your order number and a list of the affected parts. We will work with you and the carrier to resolve the issue and determine the appropriate outcome, including credit where applicable.

What happens if I refuse a shipment?

If a shipment is refused, it will be returned by the carrier. In such cases, shipping costs may apply. Our team can help explore alternatives where possible.

How to Start a Return

1. Contact Propel Parts by phone, email, or text — whichever is easiest for you.
2. We will provide a Return Authorization Number (RA#) along with return instructions.
3. Send the item back using the guidance provided.
4. Once your return is received and inspected, your credit will be processed promptly.