As Customer Support and Sales Operations Lead at Propel Parts, Dan plays a pivotal role in connecting fleet operators and maintenance teams with precision-fit replacement parts for Caterpillar, Komatsu, and John Deere heavy-equipment machinery. His work ensures every customer interaction - from quote to delivery - reflects the accuracy, reliability, and responsiveness that define Propel Parts’ global service.

With a strong background in sales operations, fitment validation, and customer support, Dan manages the systems that keep communication clear and efficient. Using tools such as Zoho CRM, Zoho Desk, and CAT SIS, he verifies part numbers by serial number, ensures compatibility with OEM-level specifications, and maintains data accuracy across every touchpoint in the customer journey.

Dan recently helped develop a customer interaction form that streamlines how clients submit quote requests, warranty claims, and order updates. This system-driven approach has improved response time, standardized communication, and built a reliable data feedback loop that fuels ongoing quality improvements across Propel Parts’ operations.

In addition to his systems leadership, Dan collaborates on the creation of installation and maintenance guides, transforming technical precision into practical, field-ready instructions that support technicians worldwide.

Every quote, call, and guide Dan touches reinforces Propel Parts’ mission: delivering reliable, precision-fit parts and responsive support that keep the world’s hardest-working machines moving.