New 7X2556 Cap Screw Replacement suitable for Caterpillar Equipment

A Delay Handled the Right Way Honestly, if I were in Miami like my shipment was, I wouldn?t have been in a hurry to ship out either. I was frustrated at first ? delays cost me time on the job ? but Propel Parts stepped up. Deb, Daniel and the team owned the mistake, kept the communication clear, and graciously refunded my shipping costs without making it a hassle. That kind of accountability is rare these days, and I genuinely appreciated how they handled it. Things don?t always go perfectly, but these folks proved they?re more interested in doing right by their customers than just pushing parts out the door. Solid company, solid people. ? Jimmy Spong Hartco Mobile Welding P.S. Incredible quality on the pin as well. I had to do some custom modifying, and let?s just say the case hardening was ? well ? hard. Great Stuff! Thank you.

Great Customer Service! Had some difficulties with the website. Contacted customer service. Once I communicated the issues I was having Steven worked through getting my order processed and making sure I got my receipt and all issues resolved. Perfect!

Propel parts is a very reliable parts source for heavy equipment Quick response,good quality parts,favourable prices and always deliver on time

Customer service was great! There was a small problem with the part and they responded quickly and respectfully until was resolved! Highly recommended

Great service affordable parts

I put 2 of the same orders in due to a web page error and shortly after I was contacted by Deb from customer service asking if I meant to place both orders. She was very helpful, the email was very well written and it genuinely made me feel better about the whole experience. She resolved the issue quickly and with there not being much of customer service these days I was very happy so see that is not the case everywhere!!!

Great customer service!

Excellent service!! Yes, very satisfied with the service, you have been very kind!

Quick and efficient. Great products and a great team to deal with. We had a small issue with a missing part and the Customer Services Team dealt with it quickly and efficiently and in a way which left me, the customer, feeling entirely satisfied. Would highly recommend.

They are great !