Call: +1-877-228-3765 | Email: [email protected]

Return Policy & Warranty 

Return Policy

To Our Valued Customer:

Thank you for your order. We make every effort to provide you with the best service and highest quality product possible. If you are not pleased with your purchase, you may return it for a full credit according to the conditions stated below.

In summary, we operate a 30 day full refund policy.

Please adhere to the following procedure to ensure a smooth and speedy return process.

Items to be returned are subject to the following:

  • - Gasket Sets, gaskets, chemicals & electrical parts are non-returnable and non-refundable. 
  • - All items must have a return authorization number before being returned. 
  • - All items must be in original packaging and original condition. We will not accept items that show signs of wear, installation, or use. 
  • - All returned goods shipments must have prepaid freight. 
  • - Returned items that are not sellable will be returned at customer’s expense.
  • - Restocking fees of 15% will be charged on all items returned after 30 days from. Invoice date. If order is more than 100 line items, restocking fees of 7% will apply within 30 days of invoice date. 
  • - No parts are to be returned beyond 60 days from invoice date. 
  • - Special Orders for items not in stock (Loc.2) are non-returnable and non-refundable. 



Order Cancellation Policy - If we receive a cancellation request after your order has been accepted into our order processing system and we are able to physically accommodate your request, there will be no charges unless your order is for more than 100 items. In this case, a 7% re-stocking fee will apply to cover handling expenses. 

Cancellations cannot be processed on their scheduled shipment day.

Restocking Policy - PropelParts reserves the right to restock as well as charge a 15% restocking fee on
all container orders which have been sitting in the warehouse for over 60 days.
Credit Card Charge Backs - You must return merchandise before you receive credit. A credit card charge back issued to us for unreturned merchandise is not acceptable. 

Customer is responsible for all risk of loss and damage of products being shipped for return, exchange or replacement. Please fully insure return shipment in case of loss or damage. Please use a carrier that is able to provide you with proof of delivery such as UPS, Federal Express or DHL. This is for your protection as well as to ensure quick action on your return. 

Lost Boxes - If you feel a box has been lost in transit, please call with the order or invoice number and a list of the missing items. A tracer will be initiated at that time. A claim number will be issued if the carrier does not show delivery within 10 days of the scheduled delivery date. Credit will be issued for the missing merchandise when we obtain the claim number from the carrier.

Refusing a Shipment - If we receive back a shipment that has been refused you will be charged shipping in directions (to and from you). No credit will be issued except against an exchange for other merchandise.

Damaged Merchandise - If a package sent via has been damaged in shipping and it is evident that the tape, white plastic wrap or labels have been tampered with, please REFUSE the delivery. If you have already accepted a package, and then discover that it has been damaged, call us immediately at +1-877-228-3765. Be sure to save all paperwork and packing material with the damaged goods. The carrier may wish to inspect it before processing the claim. Please do not return damaged-in-shipment merchandise yourself. The additional packaging will jeopardize your claim and keep you from receiving credit for the return. 

Return Procedures:

1. Please contact your PropelParts.US Sales Representative by telephone or email.

2. Your Sales Representative will send you a Merchandise Return Label with a Return Authorization Number (RA#).

3. Print this label and fill out your return address in the space provided in the upper-left corner of the label.

4. Mail package to the address that appears on the label. 

5. Once your return is received and inspected, we will issue credit within five business days.



Warranty 

Buy with Confidence 

All parts purchased from PROPEL PARTS are covered for material or manufacture defects under normal use and service.

Coverage begins on the Original Invoice Date for 18 months, with the exception of parts otherwise noted below.

Diesel Engine Parts

Internal engine parts (i.e. pistons, rings, liners, etc) and external engine parts (i.e. oil & water pumps, turbochargers, etc) purchased from PROPEL PARTS are warranted to be free from defects in material and workmanship for a period of 6 months after installation, not to exceed 12 months from original invoice date

Ground Engaging Tools

Ground engaging tools are warranted against premature breakage for a period of 90 days from original invoice date, ground engaging tools include, but are not limited to, blades, tips, adapters, and side cutters.

Undercarriage Parts

Undercarriage parts purchased from PROPEL PARTS, including link assembly and rollers, are warranted for a period of 12 months from original invoice date. 

Electrical Components

Electrical components are warranted for 6 months after installation, not to exceed 12 months from original invoice date.. 

Hydraulic Parts & Components

Hydraulic parts and components are warranted for 6 months from the Date of Installation and within 1 year of the Original Invoice Date.

All Other Parts (Reman or Used Parts)

Reman and Used parts are not bound by this warranty. Warranty on these types of parts will vary per part and will be communicated before order is shipped.

General PROPEL PARTS Responsibility & Limitations

If claim procedure has been followed and PROPEL PARTS determines the claim as approved, the following describes our maximum responsibility. Parts: PROPEL PARTS, at its option, will replace parts needed or credit the customer's account. Labor: PROPEL PARTS, upon its prior approval, will reimburse the customer for labor at a costs determined by current published rates and standards in the geographic area in which repairs are performed, not to exceed US $30 per hour. No holiday or overtime rates will be paid by PROPEL PARTS. Maintenance Items: PROPEL PARTS, upon its prior approval, will pay for maintenance items such as oil, filters and antifreeze that are not reusable. Other than as expressly provided hereby, PROPEL PARTS shall not, under any circumstances, be liable for any special, indirect, incidental, or consequential damages, including, but not limited to, damage or loss of other property or equipment, loss of profits or revenue, transportation and towing costs, cost of purchased or replaced good, or claims of customers of the purchaser, which may arise or result from the sale, installation, or use of these parts. Any tampering or altering of parts purchased from PROPEL PARTS voids the Warranty and become sole responsibility of the owner. Failures determined to arise from owner or operator abuse, improper assembly, exposure to weather conditions, negligence, damage by accidents, or lack of proper maintenance are not covered by this warranty

Please contact us for claims procedures.